Lazy HR

One resign or hired, HR is never ready for any initiative until one requested. They need a wake up call. Calling itself a family, a big company in market. But don't understand how to welcome or accommodate their resources. Either you need any accessories like ,email account,bank account, laptop, sim or any. Department have to give a wake up call to HR then they start giving slowly response. HR is dying to pay higher then existing talented resource deserved. But willing to pay the new family n friend hire resource. I don't know WHY, Whats the reason? Please suggest What type of HR you call it is ??